Booking Policies

Changes or cancellations by the customer may be made up to 72 hours in advance of departure. Cancellations outside of the 72-hour window will receive a full refund. These are all-weather tours, except for when the National Weather Service has issued a weather advisory. No refunds will be otherwise given due to weather conditions. Great photos can be made in all conditions, and some subjects are even best to photograph under in sub par conditions. Be sure to dress for the conditions and bring protection for your gear.

You may cancel your reservation for any reason up to 24 hours before the start of the tour and receive a full refund. A full refund will be provided if we cancel the tour due to inclement weather. We make decisions on when to run the tour based on the best-available information. Both the aurora borealis and the weather are natural phenomena. Once the tour starts, no refund will be provided for failure of the aurora to appear or for conditions cloudier than forecast. If the aurora borealis is not visible to the naked eye during your tour, you will be entitled to a free make-up tour at any time. 

For those who book a four-day pass, that does not guarantee that the tour will run each of the four nights. It allows you to participate in the tour as many times as the tour runs during those four days. The four days must be consecutive. The only time we will provide a full refund is if the tour does not proceed at all during your four-day pass  period. If the tour proceeds only one day, you are refunded your booking amount minus the rate for a single-day pass. If the tour proceeds only two days out of four, then no refund is provided (as the price for a four-day pass is slightly less than the cost of two single-day passes).

For an Experience Alaska trip (our scheduled multi-day photo workshops) or custom multi-day tour, a 50% payment is required to secure the tour and all components (lodging, charters, additional transportation, etc.). Final payment is due no less than 60 days prior to workshop/custom tour date. A cancellation will full refund is available prior to 60 days of custom tour departure. Refunds for cancellations within 60 days of workshop/custom tour are not provided unless that seat can be resold or other booked vendors provide a refund. For this reason, we strongly recommend trip insurance. If we can fill the space with another booking, payment will be refunded. In most cases, your payment can be applied as credit.

For any payments made with credit card, a full refund can be provided so long as too much time has not passed (standard time is six months, but can vary). If it has, we cannot refund the credit card processing fee. Refund will not likely be able to be made directly to the credit card in such cases; in which case will be paid via check minus that amount.